4.2.1 DR Projects.................................................................................................. 43 4.2.2 EV Integration Projects ................................................................................ 47 4.2.3 SmartMeter-Enabled Customer Tool Projects ............................................... 50 4.2.4 Emerging Customer-Side Technology Projects .............................................. 59 4.3 Distribution Automation and Reliability Projects ........................................................ 61 4.4 Transmission Automation and Reliability Projects ...................................................... 65 4.5 AM and Operational Efficiency Projects ..................................................................... 68 4.6 Smart Grid Foundational and Cross-Cutting Technology Projects ................................ 71 4.7 Customer Outreach & Engagement ........................................................................... 79 4.8 Smart Grid and Technology Customer Engagement by Initiative Area ......................... 82 4.9 Security (Physical- and Cyber-) .................................................................................. 84 4.10 Key Risks Overview ................................................................................................... 90