Passport Services: The National Passport Information Center Has Taken Steps to Meet Customer Needs
GAO发现了国家集中式客户服务呼叫中心，国家护照信息中心（NPIC），通过回答有关护照，提供护照申请援助并安排紧急护照预约的情况下的情况，在诸如生死攸关的情况等情况下，协助客户。 NPIC通过与护照相关的问题为客户保留免费电话号码和电子邮件地址。 In addition, NPIC has a dedicated telephone line and email address to assist congressional staffers with similar requests on behalf of their constituents.Customers who were ran
