马来西亚北方大学哈菲纳斯哈利德商业管理学院,马来西亚吉打州。摘要目的:本研究调查了人工智能在组织人力资源管理实践中的价值,以及对员工保留的重大影响。设计/方法/方法:为了实现既定目标,进行了系统文献综述 (SLR) 方法。结果:研究结果强调了解决这些问题的重要性以及人工智能 (AI) 在加强人力资源实践以提高员工保留率方面的作用。机器学习和大数据分析等人工智能技术为预测员工流动率、优化招聘流程、提高员工敬业度和进行情绪分析提供了有效的方法。实际意义:通过将人工智能纳入人力资源实践,组织可以缓解流动率问题并营造更积极的工作环境,从而提高员工保留率。关键词:人工智能、人力资源管理、员工敬业度、员工保留介绍员工离职动机是马来西亚组织的一个关键问题(Munir & Tobi,2020 年)。根据最近关于员工保留的研究,员工辞职的原因很复杂,可能与人力资源职能有关。员工流动问题导致组织面临培训新员工的高成本和不确定性。这种情况导致员工感到没有动力,降低绩效,并导致组织离职率上升 (Alias、Rohmanan、Ismail、Koe 和 Othman,2018)。此外,员工想要离开组织的原因还有一些,例如在招聘过程中,由于雇主对候选人的选择不当,组织一开始就没有雇佣合适的候选人,许多新人由于缺乏所需技能和工作匹配度差而提前离职 (Srinitihi 和 Sivapragasam,2022)。另一方面,组织缺乏职业发展培训是高离职率的原因之一。此外,缺乏绩效评估(例如对员工的监控和反馈)也可以被视为员工离职的原因。一般来说,缺乏对员工敬业度的跟踪也会导致离职率,组织可能需要识别员工的个人行为和员工反馈,以便组织进行改进,以使他们感到受到重视(Fatemi,2019)。
Johannes WM Osterrieth, James Rampersad, David Madden, Nakul Rampal, Luka Skoric, Bethany Connolly, Mark D. Allendorf, Vitalie Stavila, Jonathan L. Snider, Rob Ameloot, João Marreiros, Conchi Ania, Diana Azevedo, Enrique Vilarrasa-Garcia, Xinca F, Buan, Buan, Hanze, Hanze, Neil. R. Champness, Sarah L. Griffin, Banglin Chen, Rui-Biao Lin, Benoit Coasne, Seth Cohen, Jessica C. Moreton, Yamil J. Colón, Linjiang Chen, Rob Clowes, François-Xavier Coudert, Yong Cui, Bang Hou, Deanna M. D'Alessandro, Payne Dohen, Doen, Doe, Sun, Christian. Michael Thomas Huxley, Jack D. Evans, Paolo Falcaro, Raffaele Ricco, Omar Farha, Karam B. Idrees, Timur Islamoglu, Pingyun Feng, Huajun Yang, Ross S. Forgan, Dominic Bara, Shuhei Furukawa, Eli Sanchez, Jorge Gascon, Selvedin Telalović, Sukho Khamed, Khammed Murji, Murji Murji, Matthew R. Saum. diq, Patricia Horcajada, Pablo Salcedo-Abraira, Katsumi Kaneko, Radovan Kukobat, Jeff Kenvin, Seda Keskin, Susumu Kitagawa, Ken-ichi Otake, Ryan P. Lively, Stephen JA DeWitt, Phillip Llewellyn, Bettina V. Lotsch, Sebastian T. Ender, Alexander M. Pati M. Pati M. al, Javier García-Martínez, Noemi Linares, Daniel Maspoch, Jose A. Suárez del Pino, Peyman Moghadam, Rama Oktavian, Russel E. Morris, Paul S. Wheatley, Jorge Navarro, Camille Petit, David Danaci, Matthew J. Rosseinsky, Alexandros P., Kat Schunder, Martin Xu, Sergeant, Sergian, Sergeant. s Mouchaham, David S. Sholl, Raghuram Thyagarajan, Daniel Siderius, Randall Q. Snurr, Rebecca B. Goncalves, Shane Telfer, Seok J. Lee, Valeska P. Ting, Jemma L. Rowlandson, Takashi Uemura, Tomoya Iiyuka, Monique A. van der Revere, David Revere, Speed, M.J. and Lamaire, Krista S. Walton, Lukas W. Bingel, Stefan Wuttke, Jacopo Andreo, Omar Yaghi, Bing Zhang, Cafer T. Yavuz, Thien S. Nguyen, Felix Zamora, Carmen Montoro, Hongcai Zhou, Angelo Kirchon, and David Fairen-Jimenez*
Johannes WM Osterrieth, James Rampersad, David Madden, Nakul Rampal, Luka Skoric, Bethany Connolly, Mark D. Allendorf, Vitalie Stavila, Jonathan L. Snider, Rob Ameloot, João Marreiros, Conchi Ania, Diana Azevedo, Enrique Vilarrasa-Garcia, Xinca F, Buan, Buan, Hanze, Hanze, Neil. R. Champness, Sarah L. Griffin, Banglin Chen, Rui-Biao Lin, Benoit Coasne, Seth Cohen, Jessica C. Moreton, Yamil J. Colón, Linjiang Chen, Rob Clowes, François-Xavier Coudert, Yong Cui, Bang Hou, Deanna M. D'Alessandro, Payne Dohen, Doen, Doe, Sun, Christian. Michael Thomas Huxley, Jack D. Evans, Paolo Falcaro, Raffaele Ricco, Omar Farha, Karam B. Idrees, Timur Islamoglu, Pingyun Feng, Huajun Yang, Ross S. Forgan, Dominic Bara, Shuhei Furukawa, Eli Sanchez, Jorge Gascon, Selvedin Telalović, Sukho Khamed, Khammed Murji, Murji Murji, Matthew R. Saum. diq, Patricia Horcajada, Pablo Salcedo-Abraira, Katsumi Kaneko, Radovan Kukobat, Jeff Kenvin, Seda Keskin, Susumu Kitagawa, Ken-ichi Otake, Ryan P. Lively, Stephen JA DeWitt, Phillip Llewellyn, Bettina V. Lotsch, Sebastian T. Ender, Alexander M. Pati M. Pati M. al, Javier García-Martínez, Noemi Linares, Daniel Maspoch, Jose A. Suárez del Pino, Peyman Moghadam, Rama Oktavian, Russel E. Morris, Paul S. Wheatley, Jorge Navarro, Camille Petit, David Danaci, Matthew J. Rosseinsky, Alexandros P., Kat Schunder, Martin Xu, Sergeant, Sergian, Sergeant. s Mouchaham, David S. Sholl, Raghuram Thyagarajan, Daniel Siderius, Randall Q. Snurr, Rebecca B. Goncalves, Shane Telfer, Seok J. Lee, Valeska P. Ting, Jemma L. Rowlandson, Takashi Uemura, Tomoya Iiyuka, Monique A. van der Revere, David Revere, Speed, M.J. and Lamaire, Krista S. Walton, Lukas W. Bingel, Stefan Wuttke, Jacopo Andreo, Omar Yaghi, Bing Zhang, Cafer T. Yavuz, Thien S. Nguyen, Felix Zamora, Carmen Montoro, Hongcai Zhou, Angelo Kirchon, and David Fairen-Jimenez*
Johannes WM Osterrieth, James Rampersad, David Madden, Nakul Rampal, Luka Skoric, Bethany Connolly, Mark D. Allendorf, Vitalie Stavila, Jonathan L. Snider, Rob Ameloot, João Marreiros, Conchi Ania, Diana Azevedo, Enrique Vilarrasa-Garcia, Xinca F, Buan, Buan, Hanze, Hanze, Neil. R. Champness, Sarah L. Griffin, Banglin Chen, Rui-Biao Lin, Benoit Coasne, Seth Cohen, Jessica C. Moreton, Yamil J. Colón, Linjiang Chen, Rob Clowes, François-Xavier Coudert, Yong Cui, Bang Hou, Deanna M. D'Alessandro, Payne Dohen, Doen, Doe, Sun, Christian. Michael Thomas Huxley, Jack D. Evans, Paolo Falcaro, Raffaele Ricco, Omar Farha, Karam B. Idrees, Timur Islamoglu, Pingyun Feng, Huajun Yang, Ross S. Forgan, Dominic Bara, Shuhei Furukawa, Eli Sanchez, Jorge Gascon, Selvedin Telalović, Sukho Khamed, Khammed Murji, Murji Murji, Matthew R. Saum. diq, Patricia Horcajada, Pablo Salcedo-Abraira, Katsumi Kaneko, Radovan Kukobat, Jeff Kenvin, Seda Keskin, Susumu Kitagawa, Ken-ichi Otake, Ryan P. Lively, Stephen JA DeWitt, Phillip Llewellyn, Bettina V. Lotsch, Sebastian T. Ender, Alexander M. Pati M. Pati M. al, Javier García-Martínez, Noemi Linares, Daniel Maspoch, Jose A. Suárez del Pino, Peyman Moghadam, Rama Oktavian, Russel E. Morris, Paul S. Wheatley, Jorge Navarro, Camille Petit, David Danaci, Matthew J. Rosseinsky, Alexandros P., Kat Schunder, Martin Xu, Sergeant, Sergian, Sergeant. s Mouchaham, David S. Sholl, Raghuram Thyagarajan, Daniel Siderius, Randall Q. Snurr, Rebecca B. Goncalves, Shane Telfer, Seok J. Lee, Valeska P. Ting, Jemma L. Rowlandson, Takashi Uemura, Tomoya Iiyuka, Monique A. van der Revere, David Revere, Speed, M.J. and Lamaire, Krista S. Walton, Lukas W. Bingel, Stefan Wuttke, Jacopo Andreo, Omar Yaghi, Bing Zhang, Cafer T. Yavuz, Thien S. Nguyen, Felix Zamora, Carmen Montoro, Hongcai Zhou, Angelo Kirchon, and David Fairen-Jimenez*
Johannes WM Osterrieth, James Rampersad, David Madden, Nakul Rampal, Luka Skoric, Bethany Connolly, Mark D. Allendorf, Vitalie Stavila, Jonathan L. Snider, Rob Ameloot, João Marreiros, Conchi Ania, Diana Azevedo, Enrique Vilarrasa-Garcia, Xinca F, Buan, Buan, Hanze, Hanze, Neil. R. Champness, Sarah L. Griffin, Banglin Chen, Rui-Biao Lin, Benoit Coasne, Seth Cohen, Jessica C. Moreton, Yamil J. Colón, Linjiang Chen, Rob Clowes, François-Xavier Coudert, Yong Cui, Bang Hou, Deanna M. D'Alessandro, Payne Dohen, Doen, Doe, Sun, Christian. Michael Thomas Huxley, Jack D. Evans, Paolo Falcaro, Raffaele Ricco, Omar Farha, Karam B. Idrees, Timur Islamoglu, Pingyun Feng, Huajun Yang, Ross S. Forgan, Dominic Bara, Shuhei Furukawa, Eli Sanchez, Jorge Gascon, Selvedin Telalović, Sukho Khamed, Khammed Murji, Murji Murji, Matthew R. Saum. diq, Patricia Horcajada, Pablo Salcedo-Abraira, Katsumi Kaneko, Radovan Kukobat, Jeff Kenvin, Seda Keskin, Susumu Kitagawa, Ken-ichi Otake, Ryan P. Lively, Stephen JA DeWitt, Phillip Llewellyn, Bettina V. Lotsch, Sebastian T. Ender, Alexander M. Pati M. Pati M. al, Javier García-Martínez, Noemi Linares, Daniel Maspoch, Jose A. Suárez del Pino, Peyman Moghadam, Rama Oktavian, Russel E. Morris, Paul S. Wheatley, Jorge Navarro, Camille Petit, David Danaci, Matthew J. Rosseinsky, Alexandros P., Kat Schunder, Martin Xu, Sergeant, Sergian, Sergeant. s Mouchaham, David S. Sholl, Raghuram Thyagarajan, Daniel Siderius, Randall Q. Snurr, Rebecca B. Goncalves, Shane Telfer, Seok J. Lee, Valeska P. Ting, Jemma L. Rowlandson, Takashi Uemura, Tomoya Iiyuka, Monique A. van der Revere, David Revere, Speed, M.J. and Lamaire, Krista S. Walton, Lukas W. Bingel, Stefan Wuttke, Jacopo Andreo, Omar Yaghi, Bing Zhang, Cafer T. Yavuz, Thien S. Nguyen, Felix Zamora, Carmen Montoro, Hongcai Zhou, Angelo Kirchon, and David Fairen-Jimenez*
