6.1 客户号码 ................................................................................................................................ 14 6.2 投诉 ................................................................................................................................ 14 6.3 路灯 ................................................................................................................................ 14 6.4 赔偿金 ................................................................................................................................ 14 6.5 呼叫中心绩效 ...................................................................................................................... 15 6.6 网络和资产信息 ................................................................................................................ 16 6.7 网络可靠性 ...................................................................................................................... 16