1。Background ............................................................................................................ 3 2.为什么制定策略?............................................................................................. 4 3. Who is this strategy for?......................................................................................... 6 4.我们现在在哪里?............................................................................................ 7 5.我们想去哪里?....................................................................................... 9 6.什么是“良好”患者体验?....................................................................... 10 7.什么是“不良”的患者经历?.......................................................................................................................................................................................................................................................................................................................................................................................................................................................Objectives ............................................................................................................. 12 9.Implementing the strategy .................................................................................... 19 Appendix 1: Year One Forward Plan .............................................................................. 20
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