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Client intake and triage resulting in a high quality client record and effective assignment of client appointments to maximize Navigator capacity and specialty knowledge Appointment pre-screening, MNsure identify proofing and where necessary initiate MNsure manual account creation to promote client service and appointment efficiency Client issue resolution for situations that do not require a MNsure application or a full appointment slot including verifying whether coverage is active,与健康计划或服务机构联系以请求会员卡，报告地址更改，要求为家庭成员（孕妇，新生儿等）提供新的保险。执行指定的其他职责), resolving incomplete applications, sending verifications to servicing agencies on behalf of clients, and reading and understanding notices Incoming client document management involving confidential handling of client data and documentation, use of supporting technology, associated case noting and forwarding verifications to servicing agencies Assist MNsure Navigators to resolve pending cases including coordination with client, Navigators and administering agencies as well as management of required client documentation Promptly answer, record, and complete all client requests, phone calls, questions, or concerns using ECM or other designated systems Protect client confidential data and documentation Complete annual MNsure certification to become a certified MNsure Navigator Responsible for staying current on MNsure policies, Affordable Care Act (ACA) rules, upcoming changes, and effect the political process has on the current programs Gain understanding of the culture以及所服务的客户的价值观，表现出对来自不同背景的客户的尊重和敏感性告知客户可用的社区资源，并向内部和外部专家推荐。
mnsure-Enrollment-Coortinator-Job-Description。 ...
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