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•Bobi（Cardiff的聊天机器人）是我们为客户提供个性化自助技术的核心。Bobi将确保生产力，效率，更好的客户服务，节省成本和创新的方式，以24/7的基础建立我们的未来能力•网站是通往所有设备上的理事会服务的门户； information is easy to fnd and is up to date at all times • The Cardiff.gov app is easy to install with customer feedback and insight driving the service design • Customers can complete most tasks digitally from start to fnish without any need for intervention • Customers can get the support they need to access services digitally with an option for face to face and telephone services • Ensure language choice is accessible across all channels representing all communities • Develop a group of Customer & Digital Champions who will work with our staff and customers教育和促进客户和数字活动
加的夫理事会 - 客户策略
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